Salesforce Consulting Partner · Service Cloud Specialists

Your Support Team is Solving Problems
AI Should Have Prevented.

CloudEzee implements AI-powered Salesforce Service Cloud solutions that cut case volumes by up to 40%, slash resolution times, and boost agent productivity — for mid-to-large enterprises across retail, fintech, healthcare, and utilities.

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40% Avg. case volume reduction
8 wks Max. implementation time
12+ Industries served
£25M–5B Enterprise revenue range
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Trusted expertise across

Retail & E-commerce
Energy & Utilities
Fintech
Contact Centres
Healthcare
Insurance & Media
Sound familiar?

Most Salesforce orgs use
20% of what they paid for.

We've seen the same patterns across hundreds of enterprise Salesforce orgs:

Agents resolving cases manually

No knowledge suggestions, no AI summaries, no automation. Every ticket is handled from scratch.

Siloed channels creating gaps

Customers calling after emailing after WhatsApp-ing. No unified view, no omnichannel context.

SLA breaches creeping up

No predictive alerting. Issues escalate after they've already damaged the relationship.

Low CSAT and agent burnout

Agents handling repetitive, low-value queries while complex issues pile up and customers churn.

If any of these hit close to home — we can fix them in 8 weeks or less.

Let's Talk
What We Do

End-to-end Salesforce Service Cloud expertise

From strategy to go-live — we own the delivery so you can focus on customers.

$20K–$70K · 3–8 weeks

Consulting & Implementation

Full-lifecycle Salesforce Service Cloud builds. We design, configure, integrate, and train — so your team goes live fast without the usual chaos.

  • AI-Powered Case Deflection & Self-Service
  • Einstein Bots & Agentforce Copilot
  • Customer 360 Service Dashboards
  • Field Service Lightning AI Optimisation
  • Voice of the Customer AI Feedback Loops
Discuss your project →
Most Popular
From $1/user/mo

AI Accelerators

Proprietary apps that plug directly into your Salesforce org. Install, configure, and see measurable impact within days — not months.

  • Smart Case Summarizer
  • AI Knowledge Auto-Tagger
  • SLA Monitor & Predictor
  • Omnichannel Sentiment Analyzer
  • AI Case Prioritizer
  • Agent Training Gamification App
See all apps →
Bespoke builds

Custom Development

When off-the-shelf doesn't fit your unique processes, we build bespoke Salesforce solutions architected for scale and maintainability.

  • Custom Lightning Web Components
  • Complex Apex Logic & Triggers
  • Third-party API Integrations
  • Data Migration & Transformation
  • Omni-Channel Digital Engagement
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Our Products

DevOps tools built for Salesforce teams

Stop hacking together scripts for sandbox management and deployment. Our products make the messy parts ezee.

MaskEzee

Data masking, done right

Automatically mask sensitive production data before it reaches your sandbox environments. Stay compliant without slowing down development.

  • PII & GDPR compliant masking rules
  • One-click sandbox refresh with clean data
  • Custom field-level masking strategies
  • Audit trail and compliance reporting
Learn More

SproutEzee

Sandbox management, simplified

Manage, seed, and refresh your Salesforce sandboxes at scale. Never again waste days setting up a dev environment from scratch.

  • Template-based sandbox seeding
  • Automated refresh scheduling
  • Team allocation and access control
  • Environment drift detection
Learn More

DeployEzee

Deployments without the drama

Streamline your Salesforce release pipeline from dev to production. Catch conflicts early, deploy confidently, and roll back fast when needed.

  • Visual deployment pipeline builder
  • Pre-deployment conflict analysis
  • One-click rollback capability
  • Slack & Jira integrations
Learn More
Our AI Accelerators

AI that works inside your existing Salesforce

6 proprietary AI-powered apps. Plug in. Switch on. See results from day one.

$3/user/mo

Smart Case Summarizer

Automatically generate AI summaries of case history, emails, and chat transcripts. Agents get full context in seconds — not minutes.

Service Cloud AI Einstein
$2/user/mo

AI Knowledge Auto-Tagger

Automatically tag and categorise knowledge articles using AI. Improve self-service deflection rates and surface the right article at the right time.

Knowledge Deflection
$4/user/mo

SLA Monitor & Predictor

Predict SLA breaches before they happen. AI-powered alerts escalate at-risk cases automatically — so your team acts before the customer notices.

SLA Predictive AI
$5/user/mo

Omnichannel Sentiment Analyzer

Real-time sentiment scoring across email, chat, WhatsApp, and voice. Route frustrated customers to your best agents before things escalate.

Omnichannel Sentiment Routing
$4/user/mo

AI Case Prioritizer

Dynamically re-rank your case queue based on urgency, sentiment, SLA risk, customer value, and business impact. Your team always works the right cases first.

Prioritization AI Queue
$1/user/mo

Agent Training Gamification App

Turn agent training into a game. Points, badges, leaderboards, and real-time coaching nudges that actually improve performance — and retention.

Gamification Training

All accelerators available on Salesforce AppExchange. Enterprise pricing available.

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Why CloudEzee

We don't do everything.
We do Service Cloud better than anyone.

01

Specialists, not generalists

We focus exclusively on Salesforce Service Cloud. That means battle-tested patterns, faster decisions, and no learning curve at your expense. You get our playbook — refined over dozens of enterprise implementations.

02

AI-first from day one

We don't bolt AI on at the end. Einstein, Agentforce Copilot, and our own apps are designed into every implementation from the ground up. AI that actually works in production, not in a slide deck.

03

Fixed-scope delivery

No open-ended statements of work. Every project is scoped and priced upfront — $20K–$70K, 3–8 weeks. You know exactly what you're getting before you sign. No surprises, no scope creep.

04

Products + consulting = compounding ROI

Our AI Accelerators are built from the same expertise that drives our consulting. Deploy an accelerator, then engage us for optimisation. The flywheel compounds — your ROI improves every quarter.

Our Process

From first call to live in production

1

Discovery & Audit

We spend 1–2 weeks auditing your current Salesforce setup, support processes, and pain points. You get a clear assessment of what's broken and what's possible.

Week 1–2
2

Design & Scope

We co-design the solution architecture and lock in a fixed-price scope. You review and approve before a single line is written.

Week 2–3
3

Build & Configure

Our team builds, configures, and tests in your sandbox. Weekly demos keep you in the loop. No surprises at go-live.

Week 3–7
4

Go Live & Optimise

We manage the production deployment, train your team, and monitor for 30 days post-launch. Then we hand over the keys — with full documentation.

Week 7–8
Get In Touch

Ready to make your
service operations ezee?

Book a free 30-minute consultation. We'll audit one of your key pain points live on the call and tell you exactly what we'd do — no strings attached.

Free 30-min consultation — no pitch, pure value
Live audit of your Salesforce Service Cloud setup
Fixed-price proposal if we're a fit — no surprises
Response within 1 business day, always
Bradford, England, UK
Serving globally

No spam. No sales pressure. Just a genuine conversation about your Salesforce setup.